Payment Holds

The Payment Holds feature enables authorized State users to issue or view payment holds on a Sponsor for a specific month/year, by program. Sponsors can still enter claims when a payment hold is in place; however, a payment will not be issued by the system for the selected month/year and program until the hold is removed. 

Viewing or Modifying a Payment Hold

On the Applications menu, select Sponsor Manager.

If necessary, search for and select a Sponsor.

Select Payment Holds. The Payment Holds screen displays.

Make any necessary modifications.

Select Save to receive a confirmation.

Select <Edit to return to the Payment Holds screen and select Finish to complete the activity.

Removing a Payment Hold

On the Applications menu, select Sponsor Manager.

If necessary, search for and select a Sponsor.

Select Payment Holds. The Payment Holds screen displays.

Uncheck each checked month checkbox.

Select the blank space from the drop-down menu for the Reason Code.

Select Save to receive a confirmation.

Select <Edit to return to the previous screen or select Finish to return to the Sponsor Manager Menu screen.